Different cookies are used to perform different functions which we explain below.
Some cookies are essential in order to enable you to move around our websites and use their features, such as accessing secure areas of the website. Without these cookies, services like enabling appropriate content based on your type of device cannot be provided. Typically, these would do things like enable mobile phone users to use the UKTV Digital Services or enable error reporting/debugging.
These cookies allow us to remember choices you make on our websites (such as the country you are in) and provide enhanced, more personal features. These cookies can also be used to remember changes you have made to text size, fonts and other parts of web pages that you can customise. They may also be used to provide services you have asked for such remembering your video preferences such as volume control and use of subtitles or audio description, enabling video parental control or remembering previous video settings and use so you can resume watching from this point if you leave video on-demand service part way through an episode and return to it later. The information these cookies collect may be anonymised and they cannot track your browsing activity on other websites.
We use our own cookies and/or third party cookies to see how you use our UKTV Digital Services in order to enhance their performance and develop them according to the taste of our customers and visitors. For example, cookies may be used to: test different designs and ensure that a consistent look and feel is maintained for users of our UKTV Digital Services; track and provide trend analysis on how our users interact with UKTV Digital Services and communications; track errors and measure the effectiveness of our promotional campaigns. The data collected will generally be aggregated to provide trends and usage patterns for business analysis, site/platform improvement and performance metrics. Our cookies or the resulting analysis may be also shared with our business partners or advertisers. The type of information we collect includes how many visitors visit our UKTV Digital Services, how many customers log in, when they visited, for how long and which areas of our UKTV Digital Services they used but is not used to identify you individually. For example, we use Google Analytics to provide anonymised statistical information for us. This information also allows us to determine if we are hitting our target audience. If we didn't have these measurement tools to enable us to get our sums right on the advertising we would have less money to spend on improving our digital content and it would be much harder for us to learn what people do or don't enjoy about the UKTV Digital Services. To opt out of these analytics cookies, please do so by clicking on the link below: tools.google.com/dlpage/gaoptout We also gather anonymous information about the programmes and adverts our viewers watch on the UKTV Digital Services. This information is aggregated and shared with Kantar Media, a research agency acting on behalf of the Broadcasters Audience Research Body (BARB) as part of BARB's Project Dovetail. BARB is the UK's independent body which provides the TV industry with viewing data and Project Dovetail allows BARB to calculate the total number of people who have watched a TV programme or advert regardless of the viewing platform.
Third Party Advertising Cookies and Social Media Cookies
We do allow advertisers and other third parties to place cookies on our UKTV Digital Services to allow them to show you adverts both on and off our UKTV Digital Services that are more relevant and useful to you. However, we do not share any information with these advertisers and third parties that will directly identify you. These advertisers and other third-parties (including the ad networks, ad-serving companies, and other service providers they may use) may assume that users who interact with or click on a personalised ad or content are part of the group - towards which the ad or content is directed towards. The types of cookies used by these third parties and how they use the information generated by them will be governed by those companies' privacy policies. For more information on our interest based advertising partners and on how to opt out of targeting advertising, please see the "Controlling your Cookies" Section below.
Controlling Your Cookies
In order to place cookies on your device, we require your consent which we will obtain when you first visit one of our UKTV Digital Services If you don't want to allow cookies, refer to your browser settings. The most popular browsers (e.g. Chrome, Internet Explorer, Firefox and Safari) allow you to a) see what cookies you've got and delete them individually; b) accept or block either all cookies or cookies from particular sites; c) notify you when a cookie is issued, or d) delete all cookies when you close your browser. Warning: Be aware that if you choose not to receive cookies at any time, our UKTV Digital Services may not function properly and certain services will not be provided, spoiling your experience of not just our UKTV Digital Services but other websites as well. For example, preferences may be lost, which could include any cookie opt outs you have exercised. Each browser is different, so check the "Help" menu of your browser to learn how to change your cookie preferences.
Managing Advertising Cookies
Please note that the above is not an exhaustive list and is updated by us from time to time.
Alternatively, if you'd like to opt out of third party cookies relating to behavioural advertising, please go to www.youronlinechoices.eu.
You may contact us as follows:
- Email: firstname.lastname@example.org
- Post: UKTV, PO BOX 6996, Cardiff, CF15 5DS
- Phone: 020 3192 0504
UKTV Media Limited (company number 04266373)
All registered in England and Wales at: 10 Hammersmith Grove, London, W6 7AP.